Author: Sophie Yates

THE CLIENT Water Utilities THE CHALLENGE Repeat poor performance against their Ofwat commitment brought the business performance under scrutiny from the shareholder. THE SOLUTION Initial up front diagnostics. Leadership team aligned around an Enterprise Management System. Structured Issue resolution at all levels End to end approach to customer performance and asset management The Benefits People… Continue reading Benefits of Connecting People To Performance Improvement: Water Utilities

THE CLIENT Automotive Injection Molding and Paint Spraying. THE CHALLENGE Following a period of poor supply performance to their key customer, they were given a limited time to demonstrate a change in operational management approach and performance atthecustomer THE SOLUTION Cross functional Team , including suppliers created an Operational Excellence roadmap, aligned to improve the… Continue reading Benefits of Connecting People To Performance Improvement: Automotive Injection Molding and Paint Spraying

THE CLIENT Food Manufacturing THE CHALLENGE The company found itself under increasing pressure to reduce costs whilst providing increasing service performance to their customers THE SOLUTION Cross functional operations teams were involved in identifying the issues which were preventing consistent improvement / performance . They created an end to end Value Stream Map. The business… Continue reading Benefits of Connecting People To Performance Improvement: Food Manufacturing

PART OF AN INTERNATIONAL MANUFACTURING GROUP BASED IN THE USA Challenge Due to a group wide restructure the clients were provided with increase autonomy to run their sites as stand alone businesses. The Leadership team, whilst having may years of service at the facilities had not been used to working with this level of autonomy… Continue reading European Manufacturing Sites

Challenge The client was facing the challenge to improve their target efficiency and cost to serve position . They had recently fared poorly in the OFWAT scoring mechanism and had to make significant improvements in time for the next AMP founding round. Approach We carried out a rapid upfront diagnostic to identify locations with the… Continue reading Water Utilities Company

Challenge Customer feedback indicated that in any one week during the survey 30% of customers with quality, delivery and service. The client had identified 6 Operational work stream that would deliver stabilized and improved performance. There had been a history of working with proven C.I Tools and techniques. Approach We structured short, focused interventions which… Continue reading Process Manufacturing (Steel)

Challenge The client was facing the challenge to improve their cost base and reduce their prices in an increasingly competitive market place. At the same time maintaining their flexibility and improving Customer Satisfaction. Their wish was to develop an internal Opex competence capable of driving Improvement and delivering significant value. Approach We engaged  the global… Continue reading Worldwide Freight / Logistics