The client was facing the challenge to improve their cost base and reduce their prices in an increasingly competitive market place. At the same time maintaining their flexibility and improving Customer Satisfaction. Their wish was to develop an internal Opex competence capable of driving Improvement and delivering significant value.


We engaged  the global leadership teams by means of focused workshops which enable a collective understanding . We created a centre of excellence in each region by training and accrediting (LCS) 20 coaches. Each coach developed a portfolio of ‘bottom up ‘ improvement ‘projects’ . We coached the coaches through the our Opex methodology . Engage, Discover, Develop, Deliver and Sustain.


The first wave of projects created the potential for the delivery in excess of $40m in savings.

The coaches established C.I as an integral part of the Operational Management System of the business.