Process Manufacturing (Steel) – LW Associates

June 15, 2021

Process Manufacturing (Steel)

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Challenge

Customer feedback indicated that in any one week during the survey 30% of customers with quality, delivery and service. The client had identified 6 Operational work stream that would deliver stabilized and improved performance. There had been a history of working with proven C.I Tools and techniques.

Approach

We structured short, focused interventions which provided focus on developing a structured Operational Management System and aligned Mind sets and Behaviour. We worked with the leadership and Opex group to describe the Mind-sets and Behaviours required to drive improvement. These behaviours were then developed by developing leaders at all levels to coach their teams to run the management system.

Outcomes

Significant improvement to the end to end process , driving improvement in Customer Sat. and improving profitability. A structured management system. One customer delivery process became best in class.

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Leighton Williams Associates provides enterprises across a range of sectors with the insight, structure and skills to develop their operational improvement capability. We work with your people at all levels to enable them to develop the skills and the behaviour necessary for improving business performance.

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